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Andreas Girgensohn and Alison Lee

Abstract:
Technology can play an important role in enabling people to interact with each other. The Web is one such technology with the affordances for sharing information and for connecting people to people. In this paper, we describe the design of two social interaction Web sites for two different social groups. We review several related efforts to provide principles for creating social interaction environments and describe the specific principles that guided our design. To examine the effectiveness of the two sites, we analyze the usage data. Finally, we discuss approaches for encouraging participation and lessons learned.

Keywords: Awareness, common ground, communication, cooperation, participation, practice and experience, social interaction, usage data, usability, Web-based collaboration.

To Be Published: ACM 2002 Conference on Computer Supported Cooperative Work.

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CSCW02, November 16 – 20, 2002, New Orleans, Louisiana, USA.
Copyright © 2002 ACM 1-58113-560-2/02/0011$5.00