IDEAL Online DL
Alison Lee and Andreas Girgensohn
We describe our experiences with the design, implementation,
deployment and evaluation of a Portholes tool which provides group
and collaboration awareness through the Web. The research objective
was to explore as to how such a system would improve communication
and facilitate a shared understanding among distributed development
groups. During the deployment of our Portholes system,we conducted
a naturalistic study by soliciting user feedback and evolving the
system in response. Many of the initial reactions of potential
users indicated that our system projected the wrong image so that
we designed a new version that provided explicit cues about being
in public and who is looking back to suggest a social rather than
information interface. We implemented the new design as a Java
applet and evaluated design choices with a preference study. Our
experiences with di .erent Portholes versions and user reactions to
them provide insights for designing awareness tools beyond Portholes
systems. Our approach is for the studies to guide and to provide
feedback for the design and technical development of our system.
In International Journal of Human-Computer Studies,
Special Issue on Awareness and WWW,
56(1), pp. 75-107, Academic Press, 2002.
Copyright © 2002 by Academic Press.
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International Journal of Human-Computer Studies, 56(1) and 2002, pp. 75-107,
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